You will be notified by e-mail at various stages during the dispatching process of your order.

We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by email to follow your package along its trip to your doorstep.


Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

As soon as we receive your return in our warehouse, we will notify you by email. Please note that it takes a while to process your return. A refund will follow within 14 working days.


We take your online security very seriously. Personal and payment information is safe and no data is sent over without encryption. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology and other measures.

The Card Security Code (CVC/CVV/CID) is an additional three or four digit security code that is printed (not embossed) on the front or back of your credit card. The CVC/CVV/CID is an extra security measure to ensure that you are in possession of your own credit card.


Feel free to contact us if you have any questions or concerns. We are always happy to help.

Please send us a message with your question and order number by email. You may also call us at +31 (0)23 5677663.

Our operating hours are from Monday to Friday, between 9:00 am to 5:00 pm (CET) with the exception of Dutch bank holidays.

Gift Cards

Your Scotch & Soda Gift Card can be redeemed in our directly operated physical stores (including Outlet stores) in the following countries:

- The Netherlands

- Germany

- Belgium

- Austria

- Luxembourg

For an overview of our directly operated physical stores where your Scotch & Soda Gift Card can be redeemed, please click here.

Please note that Scotch & Soda Gift Cards cannot be redeemed (i) in stores operated by other franchise partners, (ii) online, and/or (iii) for cash.

Your Scotch & Soda Gift Card will be valid for two years from the date of purchase.