You will be notified by e-mail at various stages during the dispatching process of your order.

We try to send packages within 24 hours with the exception of weekends and during bank holidays. After your order is shipped you will receive a tracking number by email to follow your package along its trip to your doorstep.

Unfortunately we are unable to change a delivery address once the order has been dispatched. Please note that we won’t ship your package again if you weren’t able to collect your package.

Once your order is sent, you will receive a tracking number by email to follow your package along its trip to your doorstep. Feel free to contact Customer Service if you have any further questions or concerns regarding the shipment of your order.

Your order will be delivered within 2 – 7 working days. Our packages are shipped with DHL and a signature may be required on receipt. If you are not around to take the delivery of your parcel, the carrier will leave a calling card telling you how to collect your package. Alternatively DHL will try two more times to deliver the package.

If you receive a wrong item or something is missing, feel free to contact Customer Service. Please send as many details as possible including specific order numbers.