Unfortunately we aren’t able to exchange your return. Once we receive your return in good condition, we will refund the returned articles within 14 working days. If the article you are looking for is still available, you can make a new order in our webstore.

As soon as we receive your return in our warehouse, we will notify you by email. Please note that it takes a while to process your return. A refund will follow within 14 working days.

Initiating a refund for your purchase is quick and easy with our Returns Portal. In the event your order does not meet your expectations, simply go to: https://return.scotch-soda.eu to begin the return process.

If for any reason you are not satisfied with your online purchase, you may return unused articles within 30 days of receipt (Expense depends per country). The articles must be returned undamaged and with their labels attached.

We do recommend you use a courier service which provides insurance for the value of the items you return or at least provides you with proof of shipment.

To return your order, please put the return form you have received in your package. Send the package to the following address:

SCOTCH & SODA

Returns Webstore

John Henry Wiltonlaan 10

2132 NV, Hoofddorp

The Netherlands

Once we receive your return, all goods will be inspected. Articles must be returned undamaged and with their labels attached. Any item in unsuitable condition will not be accepted. A refund of the returned goods will be made within 14 days to the card you used for the original purchase. Return costs are on your expense. Since we are not responsible for any items that are sent to us in error, we recommend using a postal service that insures the value of your returned products or gives you a proof of posting.

Unless you have expressly agreed otherwise, we will refund you by using the same payment method you used to purchase the item. In any case, there will be no charge for this refund.

Unfortunately, it's not possible to exchange items.